Terms of service
Terms of Service
Last updated: March 2026
1. About Us
Simply put: You're shopping with a legitimate Australian company. We're proud of that.
This website is operated by NEKONO PTY LTD (ABN 32 679 494 896), a company registered in New South Wales, Australia. By browsing or purchasing from our store, you agree to these terms.
2. Australian Consumer Law
Simply put: We follow Australian law. If something goes wrong, we'll make it right.
NEKONO PTY LTD complies with the Australian Consumer Law (ACL), Schedule 2 of the Competition and Consumer Act 2010. Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and compensation for any reasonably foreseeable loss or damage.
3. Product Information
Simply put: We do our best to keep everything accurate. If something looks off, let us know.
We take care to ensure all product descriptions, images, and pricing are accurate. Product information for third-party brands is supplied by manufacturers and may occasionally vary. If we become aware of an error, we reserve the right to correct it. Product colours may vary slightly due to screen settings.
4. Pricing
Simply put: What you see at checkout is what you pay. No surprises.
All prices are in Australian Dollars (AUD) and include GST where applicable. We reserve the right to update prices at any time. Your order is confirmed at the price displayed at the time of purchase.
5. Payment
Simply put: Your payment is secure. We never see or store your card details.
We accept Visa, Mastercard, Apple Pay, Google Pay, PayPal, and Afterpay. All transactions are processed securely through Shopify Payments. We do not store your payment details.
6. Shipping
Simply put: We ship fast. Check our Shipping Policy for the details.
Please refer to our Shipping & Returns Policy for full details on delivery timeframes and costs.
7. Returns & Refunds
Simply put: Not happy? We'll sort it out. Check our Returns Policy.
Please refer to our Shipping & Returns Policy for full details on our returns and refunds process.
8. Intellectual Property
Simply put: Our content is ours. Please don't copy it without asking.
All content on this website — including text, images, logos, and product descriptions — is the property of NEKONO PTY LTD and may not be reproduced without written permission.
9. Limitation of Liability
Simply put: We're responsible for what we sell. We're not responsible for everything else.
To the extent permitted by Australian law, NEKONO PTY LTD is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
10. Governing Law
Simply put: If there's ever a dispute, it's handled under NSW law.
These terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
11. Contact Us
Simply put: Just reach out. We don't bite.
Have a question about these terms? We're real people and we're happy to help.
Email: info@nekono.com.au WhatsApp: +61 466 029 372