Refund policy

Our Commitment

We comply with the Australian Consumer Law (ACL). If a product is faulty, damaged, or not as described, you are entitled to a remedy under ACL regardless of our store policy.

Change of Mind Returns

We accept change of mind returns within 14 days of delivery, provided the item is unused, in original packaging, and in resaleable condition. Return shipping costs are the responsibility of the customer.

Food & Consumable Products

Due to health and safety regulations, we are unable to accept returns on any food, treat, or consumable products unless the item is faulty or damaged upon arrival.

How to Request a Return

Email us at info@nekono.com.au with your order number and reason for return. We will respond within 2 business days (AEST, Monday–Friday).

Refunds

Approved refunds will be processed to your original payment method within 5–7 business days.