Shipping policy
Domestic Shipping (Australia)
Free shipping on all orders over $100 AUD. For orders under $100 AUD, shipping rates are calculated at checkout based on the weight and destination of your order.
We ship Australia-wide using Australia Post and Aramex. Orders are dispatched within 1–3 business days (AEST, Monday–Friday). Estimated delivery times:
- Metro areas: 2–5 business days
- Regional areas: 5–10 business days
For apartments, business addresses, or addresses we are unable to verify, we reserve the right to ship via Australia Post with signature required on delivery. If delivery is unsuccessful, the parcel will be held at your nearest post office for collection.
International Shipping
We currently ship to selected international destinations. Shipping rates are calculated at checkout based on destination and order weight. Any customs duties, taxes, or import fees charged by your country are the responsibility of the buyer. NEKONO PTY LTD is not responsible for delays caused by customs.